Terms and Conditions
In order to accommodate both Dutch and non-Dutch visitors of this website the sections Disclaimer, Privacy Policy and Terms & Conditions are all stated in English.
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Welcome to hilbertdewal.nl, a brand owned by Via-Cultura.
Via-Cultura is registered at the Dutch Chamber of Commerce under registration 54802865. By accessing our website and booking our guided tours, you agree to abide by the following terms and conditions:
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Booking Confirmation
Your booking is considered confirmed once payment is received or your booking request has been confirmed per email or phone by hilbertdewal.nl / Via-Cultura.
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Cancellation Policy
Cancellations made up to four days (96 hours) before the scheduled tour are eligible for a full refund. Preparatory fees, if applicable and, as such, mentioned in quotations, may be excluded from a refund.
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Cancellations made between four days (96 hours) and 24 hours before the scheduled tour are subject to a 25% cancellation charge.
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Cancellations within the last 24 hours before the scheduled tour will incur a 75% cancellation charge.
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No-shows on the day of the tour will not be eligible for a refund.
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Tour Modifications
hilbertdewal.nl / Via-Cultura reserves the right to modify or cancel tours due to unforeseen circumstances, including but not limited to weather conditions, transportation issues, or due to personal circumstances. In such cases, clients will be offered alternative dates, a tour hosted by a colleague or a full refund.
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Participant Responsibilities
Participants are responsible for arriving on time at the designated meeting point. Late arrivals may result in missing the tour, and no refunds will be provided.
Participants are responsible for their own behavior during the tour and are bound by applicable regulations and laws. Guests participate in the tours at their own risk. Publicly offensive behavior may lead to guests being asked not to participate further and may also lead to termination of the tour, without the right to a refund.
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Liability
hilbertdewal.nl / Via-Cultura is not liable for personal injury, loss, or damage to personal property during the course of the tour.
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Payment
Payment for tours must be made at least 7 days (one week) before the tour, or - if mutually agreed upon in writing - in full at the day of the tour. We accept both electronic payments and payments in cash. Different payment terms may apply for preferred customers.
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Intra EU services
Business customers from other EU countries (other than the Netherlands), for whom hilbertdewal.nl/Via-Cultura has provided the relevant services in another EU country, will receive an invoice for these services without VAT (Mehrwertsteuer / BTW), in accordance with EU regulations (Reverse Charge). This will be stated on the invoice.
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Privacy
We respect your privacy. Please refer to our Privacy Statement for details on how we handle your personal information.
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Contact Information
For inquiries or assistance, please contact us.
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Changes to Terms and Conditions
hilbertdewal.nl / Via-Cultura reserves the right to update these Terms and Conditions. The latest version will be available on our website.
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Thank you for choosing hilbertdewal.nl / Via-Cultura for your guided tour experience!